Privacy Policy

Introduction

Toko Plants ("Toko," "we," "us," or "our") makes a plant companion that helps children learn to care for a living plant through a soil sensor and a companion app. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our app, and the Toko device.

Information We Collect

We collect information in the following ways:

• Account and order information: name, email address, shipping address, and payment details when a parent or guardian joins our waitlist, creates an account, or places an order.
• Plant and sensor data: readings from the Toko soil sensor, such as moisture, light, and temperature, along with the plant type entered in the app. This data is tied to the device, not to a child's identity.
• App usage information: how the app is used, such as which features are opened and how often care reminders are acted on, so we can improve the experience.
• Device and technical information: browser type, IP address, and cookies collected when you visit our website.
• Communications: messages you send us through our contact form or email, including any details you choose to share.

Children's Privacy

Toko is designed for children to use under a parent or guardian's supervision. Accounts, orders, and app registration are completed by a parent or guardian, not by a child directly. We do not knowingly collect personal information directly from children, and we do not require a child to provide any personal information to use the plant companion with a parent's help. If we learn that a child has provided personal information to us without a parent's consent, we will delete it. Parents can contact us at any time to review, correct, or delete their family's information.

How We Use Information

We use the information we collect to:

• Fulfill orders, manage waitlist sign-ups, and provide customer support.
• Operate the app and power the plant-care reminders Toko sends.
• Improve our product, website, and app based on how they are used.
• Send updates about your order, and, if you opt in, news about Toko products and gardening tips.
• Protect the security of our systems and comply with legal obligations.

How We Share Information

We do not sell personal information. We share information only with service providers who help us run our business, such as payment processors, shipping carriers, and hosting providers, and only to the extent needed for them to perform their services. We may also share information if required by law or to protect the safety of our users.

Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings; turning them off may affect how parts of the site work.

Data Security

We use reasonable technical and organizational safeguards to protect the information we hold. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain uses of it. You can also unsubscribe from marketing emails at any time using the link in those emails. To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will post the updated policy on this page with a new "last updated" date.

Contact Us

If you have questions about this policy or how we handle your information, reach out at hello@tokoplants.com or visit our Contact page.